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University of Massachusets Athletics
Season Ticket Holder Ticket Exchange
Upon receipt of season tickets patrons will have the ability to begin exchanging tickets. All exchanges must be finalized 24 hours prior to event start time. Learn how to exchange ("flex") your Season Tickets!
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Step 1
Go to www.UMassAthletics.com/Tickets.
Hover your mouse over My Account at the top menu bar and click Sign In.
If you have linked your box office account to your online account, please enter your email or account # and your password. If you don’t know your password, click Forgot Password.
Step 2
If you have not linked your box office account to your online account, you will need to call the UMass Athletics Box office at 1-866-UMASS-TIX to retrieve your pin #. Once you have that, you will be able to set up your online account with your email and password.
If you have already linked your account, please skip this step.
Step 3
Once logged into your account, under your Manage My Account function, you have the ability to exchange your tickets to another game. Click Exchange on the right.
Step 4
Choose the game you would like to exchange tickets out of.
Note: You are only able to exchange tickets for games that have not been played yet.
Step 5
Select which seats you would like to exchange and click Next.
Step 6
Select the game(s) you would like to exchange those seats to.
Step 7
Find your seats that you want to exchange into. You can either choose by price level or you can choose by using our Select a Seat map.
Note: The number of seats you are exchanging out of must match the number of seats you are exchanging into.
Step 8
Review your seats and select a delivery method.
Step 9
Review that the exchange is correct and click Yes, Submit Exchange.
Please destroy your original tickets, they are no longer valid.
If you have any questions or problems, please call 1-866-UMASS-TIX.  |